Customer Care
Our Customer Care Team are available from 7am–3pm CT (Dallas) Monday to Friday (excluding public holidays).
Live Chat:
We are online and available 7am–3pm CT Monday to Friday.
Email:
We endeavour to reply to all emails within 24–48 hours. Please note, our team is not operational over weekends
(Saturday–Sunday) and public holidays.
customercare@baysebrand.com
Collaborations / PR Enquiries
Are you an influencer or creative and want to work with us?
Please contact our Collaborations / PR Team at collaborations@baysebrand.com
Available Monday to Friday from 7am–3pm CT.
Do You Ship Everywhere?
baysebrand.us only ships to the USA, Canada and Mexico currently. However, if you're unsure, or need help, email
us at customercare@baysebrand.com or DM us on social media. We're here to help.
How Can I Track My Order?
Once we've shipped your order we will email you your tracking information, so keep an eye on your inbox for alerts
and updates.
What Is Your Returns Policy During Promotional Periods or on Items Purchased Using a Discount Code?
Items purchased during a promotional period / discount code are eligible to be returned for a credit note or exchange
(pending stock availability).
Please note, this excludes our welcome discount.
When Will a Style Be Restocked?
Here at BAYSE BRAND we aspire to keep ahead of latest fashion trends, therefore cannot guarantee restocks.
However, please feel free to sign up on the product page and keep updated via our social media channels, to be
notified when your desired item is back in stock.
I Want to Try Something On, Can I Visit a BAYSE BRAND Store?
At this point in time BAYSE BRAND is an online-only fashion retailer; however, you may wish to check out our Stockists / Store Locator page.
By signing up to our newsletter, you can keep up to date of when we have special in-person events. We might have one happening near you soon.
Faulty Garments
If you have received an item you believe to be faulty, please contact our Customer Care team at customercare@baysebrand.com, and they will then be in touch to discuss your options.
