Start a return
We will only accept returned item(s) that have been booked using our returns portal.
Start a return: https://baysebrand.us/apps/returns

At BAYSE BRAND, we recognise the importance of customer satisfaction. We accept returns in line with our Returns Policy. Depending on your region and eligibility, returns may be processed as a store credit or refund.
Refunds are available for eligible purchases made by customers in the United States, Canada and Mexico.
Process your return via our Returns Portal. Please check the categories below to see which item(s) are eligible for a return:
• The item is unworn and in its original condition, with all tags still attached.
• The item has the returns ribbons still secured (only applicable on selected styles).
• The item has absolutely no marks or stains (including makeup and spray tans).
• The item has hygiene stickers still in place (bodysuits and undergarments).
• The item is not marked as Final Sale at the time of purchase.
• A receipt and proof of purchase is available.
• Must be processed via our Returns Portal.
BAYSE BRAND reserves the right to reject returns beyond the return period limit or items that are not in the original condition in which they were received. If this is the case, the package will be returned to the customer, and any shipping costs involved will not be covered by BAYSE BRAND. Due to the complex nature of our returns network, BAYSE BRAND is not liable for any items received back that are not from BAYSE BRAND. They may not be returned to you. Please process your return carefully, ensuring the correct label is attached.
Any duties paid are based on your local government requirements and are not eligible for store credit or refund
Earrings and swimwear are not currently sold and have been removed from the eligibility list above. Re-add if/when those categories launch

Cash Refunds are available for all full-priced styles within 30 days of delivery for United States, Canada and Mexico orders.
• Return shipping is covered by a flat fee of $9.95 USD. This fee is deducted from the total returned value.
• Excludes purchases made using promotional codes, markdowns, and Final Sale items.
• Cash Refunds are processed within 5 business days once the return has been received by our warehouse

Exchanges are available on eligible returns within 35 days of delivery.
Exchange shipping is free (Free Express Shipping); no handling fee applies.
Instant exchanges are available: your replacement item ships right away, with your card authorized (not charged) in case the original item isn't received back within 14 days.

Store Credits are available for all full-priced and sale (excluding Final Sale) returns within 35 days of delivery.
Store credits will be emailed to the email address attached to the order and valid for 12 months.
No return shipping fee applies to store credit returns. Instead, you'll receive a 10% bonus added to your store credit as a thank-you for choosing credit over a refund.
Please note, that any duties paid are based on your local government requirements and are not eligible for storecredit.
Canada and Mexico orders follow the same return policy as the United States.

We work hard to ensure every piece from our collections arrives to you in perfect condition. However, in the unlikely case of an item being delivered as faulty, we request that we are notified via lodging a return within 30 day of delivery and we will be happy to provide you with a full refund.
We are able to do this on the proviso that when lodging your return you select 'Arrived Defective', include a description of the fault, and upload an image. This will then be assessed by our customer service team and a free returns label will be provided. If the fault is noticed after wearing the item, please include this information when describing the fault in the portal.
Faulty Refunds will be processed within 5–7 business days back to the original payment method once the return has been received by our warehouse.

Styles marked 'Final Sale' are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return unless confirmed faulty by our team.