Loop Returns Policy

Zone

Returning from: United States.

Returning to: BAYSE BRAND, 402 Westport Pkwy, Fort Worth, Texas, United States, 76177.

Refund

  • Enabled. Return window: 30 days, starting from delivery date.
  • Handling fee: $9.95 flat rate.

Exchange

  • Enabled. Return window: 35 days. Processing event: In transit.
  • Instant exchanges allowed; no authorization hold by default (card authorized without a hold). Time to return before charging: 14 days.
  • Advanced exchanges enabled (new product exchange options based on Shopify collections/tags).
  • Exchange shipping method: Free Express Shipping.
  • No handling fee configured for exchanges.

Store Credit

  • Enabled. Issued as a Shopify gift card. Return window: 35 days.
  • No handling fee. Instead, a 10% bonus credit (percentage of return value) is applied as an incentive to choose store credit.

Other Settings

  • Keep item: disabled.
  • Shop Now: enabled, In App mode (customers shop within the Loop returns experience rather than being redirected to the storefront).
  • Bypass Review: off (international-policy returns are flagged for review by default).
  • Shop Later: off.
  • Original shipping reimbursement: off (customer's original shipping cost is not refunded).
  • Duties and import taxes reimbursement: off.
  • Label provider: Ship by Loop (default), using Best label rate (automatic rate-shopping across connected carriers).
  • Packing slips auto-generated with tax-inclusive pricing and a scannable barcode (Loop return ID).

Return Instructions

  • Ensure garments are unworn with tags attached and in original garment bags.
  • Ensure no makeup, perfumes or liquids are on the product.
  • The post office will be able to scan the QR code on your mobile.
  • Please ensure you are NOT sending your returns back in boxes!
  • Please drop off the package to your nearest post box or post office ASAP.