Loop Returns Policy
Zone
Returning from: United States.
Returning to: BAYSE BRAND, 402 Westport Pkwy, Fort Worth, Texas, United States, 76177.
Refund
- Enabled. Return window: 30 days, starting from delivery date.
- Handling fee: $9.95 flat rate.
Exchange
- Enabled. Return window: 35 days. Processing event: In transit.
- Instant exchanges allowed; no authorization hold by default (card authorized without a hold). Time to return before charging: 14 days.
- Advanced exchanges enabled (new product exchange options based on Shopify collections/tags).
- Exchange shipping method: Free Express Shipping.
- No handling fee configured for exchanges.
Store Credit
- Enabled. Issued as a Shopify gift card. Return window: 35 days.
- No handling fee. Instead, a 10% bonus credit (percentage of return value) is applied as an incentive to choose store credit.
Other Settings
- Keep item: disabled.
- Shop Now: enabled, In App mode (customers shop within the Loop returns experience rather than being redirected to the storefront).
- Bypass Review: off (international-policy returns are flagged for review by default).
- Shop Later: off.
- Original shipping reimbursement: off (customer's original shipping cost is not refunded).
- Duties and import taxes reimbursement: off.
- Label provider: Ship by Loop (default), using Best label rate (automatic rate-shopping across connected carriers).
- Packing slips auto-generated with tax-inclusive pricing and a scannable barcode (Loop return ID).
Return Instructions
- Ensure garments are unworn with tags attached and in original garment bags.
- Ensure no makeup, perfumes or liquids are on the product.
- The post office will be able to scan the QR code on your mobile.
- Please ensure you are NOT sending your returns back in boxes!
- Please drop off the package to your nearest post box or post office ASAP.